Last Updated: August 2025
Welcome to murwaj.com (the “Platform”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your use of our online platform and related services, available via www.murwaj.com and our mobile applications (collectively, the “Services”). By accessing or using our Services in Dubai, United Arab Emirates (“UAE”), you agree to comply with and be bound by these Terms.
If you do not agree to these Terms, please do not use the Services.
1. Eligibility
To use our Services, you must be:
- At least 18 years of age;
- Legally able to enter into a binding contract;
- Using the Services in compliance with UAE laws and regulations.
2. Use of the Platform
You agree to:
- Use the Services only for lawful purposes;
- Provide accurate and complete information during registration;
- Maintain the security of your account credentials;
- Not engage in any fraudulent, abusive, or illegal activity.
You may not:
- Use the Platform to violate any applicable UAE federal or Dubai-specific law;
- Post or transmit any content that is defamatory, obscene, or otherwise offensive;
- Interfere with the operation of the Platform or access it through unauthorized means.
3. Service Provider and User Responsibilities
For Users:
- You agree to make payments for services you request;
- You understand that the Platform facilitates connections with third-party service providers, and we are not responsible for the quality of their services.
For Service Providers:
- You must comply with all licensing and registration requirements as per Dubai and UAE law;
- You agree to provide services professionally and honestly;
- You are solely responsible for the services you provide and any liabilities arising from them.
4. Payments and Fees
- Payment for services may be made through our integrated payment gateways;
- We may charge a service fee, which will be disclosed prior to transaction completion;
- All transactions are processed in AED (United Arab Emirates Dirhams), unless stated otherwise.
5. Cancellations and Refunds
- Users may cancel bookings according to our cancellation policy [insert link or details];
- Refunds are subject to terms specified in the cancellation policy;
- Service Providers may face penalties for repeated cancellations or poor performance.
6. Intellectual Property
All content on the Platform, including text, logos, graphics, and software, is owned by or licensed to [Your Company Name]. You may not reproduce, modify, or distribute our content without prior written consent.
7. Limitation of Liability
To the maximum extent permitted by UAE law:
- We are not liable for indirect, incidental, or consequential damages;
- We are not responsible for any disputes between users and service providers;
- Our total liability shall not exceed the amount you paid for services through our Platform in the last 3 months.
8. Termination
We may suspend or terminate your access to the Services if:
- You breach any provision of these Terms;
- You misuse the Platform;
- Required by law enforcement or regulatory authorities.
9. Compliance with UAE Laws
You agree to use the Platform in full compliance with the applicable laws and regulations of the UAE, including but not limited to:
- UAE Cybercrime Law;
- Dubai Consumer Protection Law;
- Any licensing requirements for service-based businesses.
10. Dispute Resolution
Any disputes shall be resolved through negotiation and, if necessary, escalation to the Dubai Courts, unless another arbitration method is agreed upon in writing.
11. Changes to These Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page, and your continued use of the Services after changes constitutes acceptance.
12. Contact Us
For any questions or concerns regarding these Terms, contact us at:
Murwaj
Email: support@murwaj.com
Address: Trade Centre 1, Dubai, UAE